Privacy Policy

Superduck are committed to protecting your privacy.
The following document explains how, in accordance with the Data Protection Act 1998, any information will be used.
In general, you are able to explore our website without having to provide us with any personal data.  However, if you wish to enquire about hiring equipment, we will require your name and email address. This is purely so we can reply back to you.


We may also contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Data is collected in three ways :
When booking equipment on-line via our Hire Application Form.
When you contact us by phone to book equipment.

When you email us to enquire about either a booking, or any general enquiry.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways are offered by Payzone and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Superduck will not disclose this personal data to any third parties without your prior consent.  We make every reasonable attempt to ensure that your personal data is kept secure and protected from unauthorised access.  Only authorised employees that need to have access to your information and we ensure that all physical and electronic storage complies with regulations.  

You have a right to access your personal data.  This can be done by contacting Superduck directly by email, phone, or letter.  You also have the right to object to the processing of your personal data.  Please note that in such circumstances, we will be unable to hire equipment to you.
If you would like to unsubscribe to any email sent by Superduck to you, click on the Unsubscribe link at the bottom.
This web site may contain links to external sites.  Please note that Superduck is not responsible for the privacy policies of these sites.  Whilst we only try to link to sites that share our high standard and practices, we would encourage users to check the privacy practices of each site.  This privacy statement applies solely to the Superduck website.
We reserve the right to modify this statement periodically.
If you wish to contact us, please email us at or contact us at the following address:

Superduck Ltd

c/o Big Yellow Self Storage

Cray Avenue


Kent BR53PX

0203 004 9089